Https://www.ethicscommission.nd.gov/sites/www/files/webform/meeting_notice/_sid_/six-ways-to-speak-with-human-at-copyright-%C2%AE%EF%B8%8F-customer-service-via-phone-email-or-chat-options-a-step-by-step-guide.pdf https://www.ethicscommission.nd.gov/sites/www/files/webform/meeting_notice/_sid_/six-ways-to-speak-with-human-at-copyright-%C2%AE%EF%B8%8F-customer-service-via-phone-email-or-chat-options-a-step-by-step-guide.pdf